NO STOCK! I WANT A REFUND

i have a store credit with rochester due to faulty couches. we drove all the way to JHB 230km away from our home to go and pick a new couch. as we arrived there the store manager had told us that he has no stock and will not have stock until march 2016. we drove all the way. he cant accommodate us at all. this is really poor and disappointing service. i request a full refund into my bank account as rochester cannot honour its service and garuntee. poor and pathetic customer service!!! FULL REFUND IN CASH ASAP!!!