No response from head office

I filed a complaint over 3 months ago about our couches who was still under warranty that were tearing in the middle where the pillows meet. It took HQ about a month to respond (after I filed the complaint twice) to come back to me. After going to a second store they eventually came back to me after about 2 weeks and then I waited another week before I had to phone HQ back to hear if I was going to receive any help. The lady that was \assisting"me said she would come back to AGAIN (which she hasn't). It was been about 6 weeks and after I phoned the branch again I have still not received any response. The only reason why I am still bothering with this terrible company is because I feel a genuine leather couch should last more than 2 years.<br> This is not the first issue that we have had with Rochester. The previous time they sold us furniture that was no longer in stock as well as delivering the wrong furniture on more than one occasion. <br> If I had extra furniture"