No Resolution for Repairs on Newly Purchased Lounge Suite

I write this review on behalf of Mrs Ragina Sirkissoon. She purchased a 3pc lounge suite from Rochester at Carnival Mall in November 2018. It was delivered in November 2018 at which she realised the lounge suite was not of the quality as the set she had viewed in the showroom and there were some defects. She had the whole set picked up for repairs (Repairs on a newly purchased R21000 lounge suite), and outlined the repairs to be done. It was collected in December 2018 by Rochester and then returned back to Mrs Sirkissoon in December 2018 without any repairs been made as she had requested. The lounge suite was again collected by Rochester 23 January 2019. Until today the lounge suite has not been returned to Mrs Sirkissoon, their reason is that it is still at supplier warehouse, Grafton Everest, and that have received no info from the warehouse when the Lounge suite will be ready. She has paid R21000 for this set and it is now May 2019 and they have no lounge suite nor a refund of their money. The Sales consultant is Davis Malatji and the manager of Rochecter carnival Mall is Cynthia, both have not to date given her an upfront answer about her lounge suite, its always excuse after excuse. Mr Sirkissoon called the JDG Resolution Centre on Monday (Ref ********** 723), and till today has also not gotten back to him with an answer in this matter. (sales order number: ********** ), Customer: Mrs Ragina Sirkissoon. I think it is unacceptable that it takes more that 5 months to resolve this issue or at least give a conclusive answer on this. She would like her lounge suite repaired and retuned asap or a full refund of her money