jJ
jesica J
1 reviews | Active since Aug 2015
12 Feb 2016, 11:18
No feedback on Grafton Everest faulty couch
I am deeply dissatisfied with the manner in which Rochester has handled our current situation. We are currently on the third Grafton Everest couch. A representative has been to our home to investigate the faulty couch. We then requested feedback but have yet to receive any response. The last time it took Rochester from June to August to deliver the now faulty couch. How long should we wait to have the matter resolved....another three months or another three couches?
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Rochester Home Decor's replyOfficial
12 Feb 2016, 11:27Hello jesicadejager,
Thank you for bringing your complaint to our attention.
As per telephonic conversation we are investigating the matter and will be in contact with you again as soon as possible.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
As per telephonic conversation we are investigating the matter and will be in contact with you again as soon as possible.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Rochester Home Decor's reply12 Feb 2016, 11:27
Official
Hello jesicadejager,
Thank you for bringing your complaint to our attention.
As per telephonic conversation we are investigating the matter and will be in contact with you again as soon as possible.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
As per telephonic conversation we are investigating the matter and will be in contact with you again as soon as possible.
We apologise for the inconvenience caused.
Kind regards
Rochester management