NO FEEDBACK

On the 27 Jan'15 I bought a Plasma Stand. It was the last on the floor and on a special of R1995.00. My daughter went and pay for it. I noted that I was overcharged at R2995. I immediately took up with Charles Herbst (the manager). Ever since I often phone him for the refund and he will always phone back, but never does. Yesterday I popped in myself and he again promised to phone the accounts department and give me a call back. And again NOTHING!! Could someone please assist me with this, because I think Charles is useless.