No Delivery, No Communication & Zero Accountability

I received an SMS on Friday, 19 December 2025 confirming that my couch would be delivered on Monday, 22 December 2025. Monday arrived with no delivery and, more importantly, no communication from Rochester.

I called at 09:00 to request an ETA and was told that they “cannot provide one” and that delivery could be anytime. This forced me to cancel my personal errands and wait at home the whole day.

I called again at 15:00 only to be told that it was “too early” to know anything, since they close at 18:00. I specifically explained that my complex does not allow deliveries after 18:00, yet the agent was completely nonchalant.

I then contacted the Woodmead store where I purchased the couch — they were equally unhelpful, and one consultant even dropped the call in my ear.

It is now the end of the day, still no delivery, no updated date, no ETA, and no apology. Instead, departments keep shifting blame instead of taking accountability.

This is unacceptable service. At the very least, I expect, an updated delivery date and time, clear communication, accountability for inconvenience caused