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Daniellé Bouwer

1 reviews | Active since Feb 2020

04 Feb 2020, 10:46

No delivery

I am truly frustrated and dissapointed with the non-existing customer services received from Rochester on-line order placed and paid for 21.12.19

Knight 3 PCE Bedroom Suite Cordoba Dressing Table with Mirror, Dark Brown.

They have phone numourse times , to confirm delivery. I have to date not received delivery of my order placed and paid for on-line 21.12.19

Rochesters delivery terms indicated are between 3 to 7 days, this indicated on the order and payment confirmation received and confirmed on the online reply i teceived from Rochester 21.12.19

It is now the 04.02.20, over a month later and no delivery, no reply on my varioue e-mails sent to Rochester customer services centre.

When tracking my order online, it simply says there is no tracking available.

I have been in contact on numerous occasions both telephonically and via e-mail to their customer service centre.

Thank You,

Danielle

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