1 reviews | Active since May 2011
No delivery
<p>Hello Peter, </p> <p>I bought a dining room suite from Rochester and they promised to deliver on Friday 10 March 2017. They did come and realized there was a fault with the table. The driver called their warehouse and the driver was told to leave the chairs the table would come on Saturday. I then called the lady whom I bought the stuff from at the shop as I thought it would be appropriate for her to deal with the matter between their warehouse. She said she would call them and get back to me. She called me on Saturday morning to tell me the table would be delivered the same day. At 3pm in the afternoon the table was still not delivered and I called her to inform her and she responded with attitude that the delivery times ends at 7pm. My husband called the driver and told him the table was not booked for that day. I called Elizabeth again and she told me it's not her responsibility I must call Shaun. I hung up the phone as I couldn't bear her attitude as I brought business to her and now she couldn't care less and told me to call other people. Next thing she goes behind my back to call my husband to badmouth me. Still now we haven't received our table from Rochester that cost us R17000.00 - please help. </p>
Thank you for bringing this matter to our attention.
We see that your delivery did transpire on the day of your complaint. We have escalated your complaint with regards to the service received from the showroom to the regional manager to resolve with all parties involved.
We apologise for the inconvenience caused.
Kind regards
Rochester Management
Thank you for bringing this matter to our attention.
We see that your delivery did transpire on the day of your complaint. We have escalated your complaint with regards to the service received from the showroom to the regional manager to resolve with all parties involved.
We apologise for the inconvenience caused.
Kind regards
Rochester Management
