No customer service

<p>We ordered a very expensive two seater leather couch from the Northgate Rochester branch. At the store we were sold the couch as well as the leather treatment and delivery. </p> <p>But thee weeks later we are still waiting for the leather treatment and we are still trying to work out how we got charged for delivery when at the cashier it clearly states that its free within a 50km radius. We live no more than 20km away from the store. </p> <p>Our attempts to get the leather treatment have been numerous. We phoned the store a couple of times and the excuses have been from the "system" being down, to we should come and fetch the leather treatment, to finally, how we would get a phone call for the leather treatment to be delivered to our house. We were sold the treatment and then told it would be delivered with the couch since there was no stock at the store because apparently they were given away for "free" to other customers and should not have been, apparently. Then get told that we should come and fetch??! It is absolutely nonesense especially considering the cost of the couch and f*&king supposed cost included "free" delievery!! I would love to mention the sales person because frankly he should jack his performance up! He made the sale and then dissapeared which unfortunatley for him, that branch and Rochester, we will take our business somewhere else. We will also make sure none of our friends or family have to deal with a company that is all about the deal. And sending an email on the Rochester website has also amounted to nothing. </p> <p>We dont want any apologies or BLAH BLAH BLAH, the usual apologitic bullsh## that comes from this process. Just give our leather treatment kit which we have to apply ourselves (yes the customer must apply it!!) as punishment for having the audacity to buy a couch from a company that we thought offered top notch perfromance from greeting to delivery. </p>