NO CUSTOMER SERVICE

Good day. I have received the poorest service from your Boksburg branch with no resolution in sight to my query. I bought two chairs in cash from Lunga and I had my own drivers fetch the chairs from your warehouse. Upon return, I noticed that only one chair was correct, the other was of a different colour. I called Lunga and he advised me to take it back to the warehouse and the correct chair will be given. I paid for the drivers to return the chairs to the warehouse and they were told on arrival that the correct chair was out of stock but they would not take the wrong one. They advised the drivers to take it to the store. I called the store to confirm this and Cindy agreed that the chairs should be brought to the store. The drivers did so and when they arrived, the manager of the store refused to take it back. She advised the drivers to bring the correct one so she could compare with the chairs in the store. How can your employee ask a client to incur costs to correct a mistake made by you? When I opted to have the order cancelled altogether, she threatened me with cancellation fee. I still do not have the correct chair and Rochester refuses to correct THEIR mistake.