No Couch in sight

<p>I purchased 2 couches from Rochester around April 2016 and since then I've had nothing but bad service from them.</p> <p>Shortly after delivery I noticed that one of the couches made a creaking noise and asked for it be sorted, which took quite a while.</p> <p>When the couch was returned I noticed that the cushions were not the same as those collected, the couch was dirty and had a tear on the back.</p> <p>After numerous visits to the store (Centurion) and calls, I was not helped. It was only after posting a compliant on Hello Peter that I was contacted by Rochester and assisted.</p> <p>Rochester collected my couch around February/March 2017 and that was the last I have heard from Rochester.</p> <p>I don't even know whats going on with my quiry.</p> <p>Since purchasing these couches I have nothing but problems with Rochester and have bearly had the pleasure of using both couches, because it spent more time at Rochesters factory or warehouse than in my home.</p> <p>I would prefer if they would just collect the other couch and give me a refund because I seriously never want to deal with them again.</p> <p>If I am not assisted soon, my next step is to approach the consumer counsel .</p>