No Communication

Good day, I did a lay-bye for a bed in May and paid up everything early July. There is no communication in terms of delivery. At 1st they told me the colour I want was not in the store so they have to order it. On the 13th of July, they delivered my bed only to find out that it was broken when they were about to assembly it. The driver said he won't assembly it as it is not in good condition and he is going to tell them that. There was no phone call on anything for the week, I then phoned on Friday the 17th with my airtime to ask the status of the delivery. A lady who answered the phone said she will tell David as he is the one who was dealing with my order. There was phone call or anything for 2 days, on the 22nd July, David phoned to tell me that they did tell him about the bed and that they will deliver on the 24th. There was no delivery, no phone call to tell me what's what. I am tired of using my phone, my time to phone them as I am bringing them business. if they cannot deliver they can just bring back my money so that I can go somewhere else. I am really tired of phoning these people without success.