NO AFTER SERVICES!!!

We bought the Camden Lounge suite grafton everest from Northgate mall in September 2022, On March 4th 2024 I logged a call for repairs with the service centre, got a reference number and never heard from them again. Weeks later we decided to go to the the store for a follow up and we were told to send photos and videos then they would send people over. We did exactly as we were told, it has now been 7 weeks and no communication from them. The after service and warranty they sales people tell you about is not there, basically after making a purchase you are on your own, you have to fight for them to do the right thing. Buying at Rochester is just like buying from a street vendor, once the money is in their possession what happens to the goods you bought is your problem.