No after sales support

In November 2016 I bought a Sienna Fabric Cinema suite. About a month ago the 2x cables of the middle 2 couches broke and I would like to have it repaired. I phoned the branch where I purchases the unite only to be told that they do not send out technicians anymore and that they would have to send the suite in for repairs. This could take 21 working days.

I then went to Rochesters website and made use of the chat feature to speak to a consultant. The consultant also confirmed that the no longer send out technicians and that they needed to collect my lounge suite and do an assessment. Only then will they give me a quotation on the repairs and who will be liable for the costs. I also asked the consultant to confirm the warranty period and it expired in November 2017. Thus my lounge suite is no longer under warranty. I then asked if I can only order the 2x cables and arrange the repair myself. Upon this the consultant said that they will only be able to assist me after an assessment has been made. I then confirmed that it is not possible to just adhere to my request and sell me the cables I need. The consultant stood firm that they are unwilling or not able to sell me the cables.

I feel this is very unprofessional as they have no obligation to repair or asses the damage as the lounge suite is out of warranty. Just sell me the cables.

I am very disappointing because I feel there is no after sales service except if they can make more money out of me by providing a service that I do not need.

Sorry Rochester but in the future I will take my business somewhere else..... :-(