Never go near Rochester

Three months ago I bought a lounge suite which was delivered with a defect, and so I immediately notified them. They've taken the faulty part and three months later, I still hear nothing from anyone and have no idea whether I'll ever get what I paid for.<br> <br> ROCHESTER: Unless i hear from you within the week resolving this issue, I will be taking this up with the National Consumer Commission, because this exploitation of South African consumers is not acceptable. Furthermore, I will enthusiastically warn every executive contact I have on Linked In to avoid Rochester. Maybe a substantial knock to your sales will force some response from you. By the way, if I was a Rochester manager with any sense, I would find it hard to ignore an average of 7 complaints on Hello Peter per week. Clearly, nobody there cares that your service is appalling and is destroying your brand.