Never buy from Rochester!!! Faulty Couches

We bought faulty couches at Rochester. Informed them and had to fight to log that call. Then they called to say they’re collecting the couches. I asked where the family is going to sit - on the floor. The answer was yes. Because we wouldn’t let them, let us sit on the floor, they never exchanged the faulty couches. This was the last time we bought from Rochester. Highly disappointed.