Needlessly Worried

I believe that Bad service needs to be highlighted on platforms such as this so we as the consumers can have a better idea of who we do business with and also to have the respective companies granted the opportunity to identify problems and fix them in order to better the service they provide. Having said that, I also believe to give credit where it is due. On the 24th of August 2020 I ordered a lounge suit from Rochester via the online store. When I received the order confirmation by mail it stated that delivery will for 30-45 days and not by the initial 6-7 days as advertised on their website. For the first 2 days I heard nothing from Rochester and the online tracker did not track any progress on my order.Needless to say I was a bit worried and came across numerous negative reviews for Rochester on hellopeter, facebook etc, then I was a flat panic. I tried to call the call center but no answer, I sent a mail or 10, no reply. Then I received a reply from the facebook messenger app that delivery will be 5 - 15 days. Now I was confused and totally worried that I might only receive my set in a matter of months. All my fears were unjustified as today, 6 business days later, my set was delivered in perfect condition as expected from a high end store like Rochester. Yes, they can maybe put a bit more effort into their communication with customers especially initial communication (day 2-5) and they can maybe ramp up their call center effectiveness but overall a very good experience with Rochester. Rochester, You delivered on my high expectations of your high end brand and I have no regrets in buying from your store and will do so again in future. Thank you to the Rochester team.