Most Pathetic customer experience

I have been to the Rochester outlet store in Strubensvalley. The salesman Thato was very helpful but the manager was not at all courteous or helpful to say the least. The most unhelpful manager. She doesn’t even smile or greet you. The couches I saw, was sold the next morning even though I said I was going back. They then got another set in yesterday. This couch is R25000 and had structural damage on the 1 piece and torn on another. When we asked for a better price. She said it will be R1000 less, you have to be crazy to pays R24k for such badly damaged couches. I then asked seeing they get the displays from stores, can they not give me the display from Clearwater and send them the damaged 1 as suggested by the sales person and without even trying she said no. Then after asking again she checked with the regional manager who seems to be just as rude as she never even let her finish and said no. I am surprised the a business is willing to lose a sale so quick. I am honestly disgusted with the lack of customer service from Rochester. I always thought they were a good brand with great service but I quickly learnt this is not true.