MISLEADING ADVERTI*****T & BAD CUSTOMER SERVICE

My utmost bad and disappointing experience with Rochester branch in Centurion Mall. I lost on the 2024 Black Friday special because of the incompetency and lack of customer service from the store Manager and the Sales assistance who failed to inform me of the price change. I have written complaint emails to *** and to date no response received. On the 20th November 2024 I visited Rochester Centurion Mall and express my interest in buying the SEATTLE 4 PIECE MODULAR SUITE which was widely advertise on Black Friday special pamphlet for the price of R19 995.00. the special was valid until 2nd December 2024. I made arrangement with the Store assistance to pay the full amount on Saturday the 30th November 2024 which she agreed to the arrangement in writing and confirmed the validity of the special and availability of stock. On my arrival on Saturday the 30th to finalise my purchase, I was informed that the special is no longer available and I must now pay the original price of R24995.00 for the couch. This came as a shock to me because I was never informed of any change of the arrangement and pricing. It is my view that the store was unfair to me as customer and also the store acted in bad faith because they agreed to reserve the couch for me at sale's price of R19 995 which was still valid until 2 December 2024. Secondly the store assistance/manager failed to inform me on time about the price change and she didn't see anything wrong with that. Her attitude was clear in confirming the fact that even if I take the matter forward nothing is going to happen is either I pay R24995 for the couch or I leave the store. And yes I have written a complaint to Rochester customer care about this bad experience and nothing happened.