Major confusion and poor service by Manager of Rochester Home Decor

Went into Ferndale Store to purchase a lounge set. The Manager, Jeff, was out of touch with their products. He insisted the price was about R22000 yet I showed him that on their website they had it on special for R19000. Eventually he calls his manager and tells me he will give it to me at R19000 as if he was doing me a favour. My 2nd issue was that he influenced me to download their app called Plus More as he said I would benefit points for future use due to my purchase of the lounge set. He confirmed this to me on more than one day. He then arranged delivery for Tuesday. On Monday he called me to say delivery cant be done on Monday but will be done on Tuesday. I told him he already told me that when I was in store. Again he confirmed he earning points on their app for my purchase. Then later he calls back to say sorry delivery is now Wednesday AND I don't earn points on my purchase but I save due to the lower special price. I was annoyed and told him I was always going to pay the special price as the special for was still valid for a few more days, so there was no favour to me. I then logged a complaint only to find it was resolved the next day without any feedback to me as the update was that delivery was being made. Yet the issue of the pricing confusion by him and the misleading of earning points was never addressed. I have now logged a new complaint. It didn't end there.

After delivery of the lounge set, we noticed a glue mark which we reported. The store advised that they were arranging delivery of a new part of the set. The new part of the lounge set arrived a few days later. During this time, unless I called, I did not receive any feedback nor details of delivery. In any event the new set was not checked before being dispatched and on arrival, we all noticed a damaged panel far worse than the small glue mark on the original set. I am now told we have to wait for the supplier to revert before we know when delivery will take place.the most upsetting ordeal for a simple purchase.