Low Quality Furniture, Bad service and empty promises...

<p>Rochester's service before you make a purchase is so deceiving , as you do not get them same sevice after sale. </p> <p> </p> <p>We bought a lounge suit for R35 000, which within 6 months the stiches were already coming off and getting loose. We notified them, they requested pictures which we sent. But after that we thought they will send the delivery guys to come and collect but no that was not the case, we had to beg them to come and collect the lounge suit so that it can be fixed. The lounge suit was later collected around november. We waited for it to be fixed and understood it would take a bit of time since it was near to festive season. Yet that took longer that expected, we went as far as speaking to the supplier promising us to deliver but they never delivered. We were given stories everytime we called or went to the store, until we ended up requesting our money back. Even then we were promised to be called back but we are still waiting even now. Its been four months now without the couches yet we bought couches and cash for that matter.</p> <p> </p> <p>They even went as far as informing us that should we should just wait and take the lounge suit instead of requesting for a redfund as they will deduct 15% from that refund if we request it back. what I do not understand is how can they do that while they are the ones who could not deliver and ended up bridging the contract we had with them...??? All the peromised delivery dates came and passed, even the then store manager went as far aspromising us that they will give us a new lounge suit if they do not deliver by one of the given dates but that still di not happen.</p> <p> </p> <p>We want our money back and they can keep their lounge suit. It has been four full months now... We are no longer interested in anything they have to say.</p> <p> </p> <p>But it is a lesson learned , I will always check the store's reviews before going to buy...</p> <p> </p> <p> </p>