Lounge Suite from Hell

On the 8 October 2022 I bought a Lennox corner Beige lounge suit from Rochester Bay West Mall. On delivery I noticed that there was a problem with the stitching on one of the couches and informed the delivery guys who then said I should write a complaint to the store which I did.

Collection was arranged. A month later after numerous enquiries I received the other part back with poor quality workmanship. I had been so tired of the whole process I had no energy to log another complaint.

About two months later the head rests started malfunctioning. I had to log another complaint because I could not understand why in such a short space of time this would happen. I was told that the couch will be collected for inspection.

On the 05 March the couch was collected but my son who was at home at the time noticed that the customer's name on the pickup repair note was not mine, but all the other details were. He was assured that the store would correct the error.

A month later I am still without a lounge suite and there is a back and forth between the store and I believe the call centre to rectify the customer's name. The store manager has been trying her best to assist even going further by relogging the request to no avail.

For how long is whoever's incompetence going to affect me? What am I still paying for? How can the rectifying of an incorrect name take a month to correct? This clearly means I will receive my lounge suite back when I am dead and buried!!!!

This is frustrating and so unacceptable. I had so much faith in this brand than I will now advise people to not even bother supporting them. I've never been happy with the lounge suit and the fact that in less that 6 months it's had to go back twice for repairs is appalling!!!! Are they intending to again give me the reject of a lounge suite and expect me to take it back? I'm livid and just want my money back!!!!!