Lies,lies and more lies

<p>My partner and I were on the look for furniture and decided on Rochester. The reason being was for the sophisticated look and wonderful telephonic service. Seems like this service runs dry once they have made their sale. We ended up in Boksburg branch on 14/01/2017 where we were assisted by the branch manager, Marius. He assisted us professionally and we ended up purchasing a Serengeti 2.5 seater couch. Committed 4-6 weeks for the manufacturing of the couch we left the shop extremely excited. Thursday morning(16/02/2017) Marius phoned me to inform me that my couch will be delivered later the day. He phoned me again later stating that the truck will not be coming to my town that day only the following day. I failed to understand as I paid R800 for delivery but now I have to wait for a truck to eventually come to my town. Nonetheless I said it was fine. Friday(17/02/2017) I was contacted by the delivery people confirming delivery. Excited my partner left work early to be at home for delivery. Upon opening the couch it was noticed that they have sent us a 2 seater instead of a 2.3 seater. Measurements were taken and pictures were sent to Marius to inform him that we received the wrong couch. We immediately sent it back. Marius was contacted and confirmed the warehouse would look for the couch the following day and deliver. Saturday morning(18/02/2017) I was contacted by Indeera informing me that they have found my couch and it is on its way AGAIN! This time no excitement as I have been disappointed twice already. Soon after that she contacted me again stating that they are sending me a couch to use in the meantime as they are unable to look for my couch. I regard this as highly ********* since I cannot accept goods for which I did not pay for. Yes,this time I lost ALL patience I had for the store and pathetic client service. I was then transferred to the 2IC, David as Marius was off. Explaining to him my frustration and that I want to cancel the sale and a refund same day, I heared a chuckle from his side. Eventually he confessed that the couch does not exist. You took R18 500 from me and 5weeks later I do not have anything. That is theft! I was sent to Bedworth park branch to sign a cancellation form as I did not possess a printer. There my partner and I were greeted with friendly faces more than happy to assist and accommodate us. I spoke to David and he confirmed with his Regional Manager that if we send this form by 11am they would do a pay and clear and have the money back in my account same day or within 24 hours. Surprise Surprise,here I am on 19/02/2017 still without my couch and no money in my account. Following up with Marius it was confirmed that the cancellation would be processed the Monday and reflect in my account by latest Wednesday.<br />Lies,lies,lies and more lies. From sales staff straight through to the regional manager. NEVER have I had such an experience and will definitely not recommend this brand to anyone.</p>