Lenox couch

Hellopeter please help. I bought a Lenox couch couch last year 13th August @ Rochester store, after a month it's legs were broken so they came to collect it and fixed it. On the 16th of December the couch got broken again where it was broken before, I went to the store @ Springs mall to report the matter, I also explained to them that I don't want that couch anymore because it keeps on breaking, I explained to them that within the period of 4 months it broke twice so to me it shows that the quality is not proper. I was told that the supplier will come and collect it, from December I called Rochester @ springs mall every second or third day to ask when are they collecting it, they kept on giving me dates on when they gonna come but when that day arrives they never pitched. From March I started calling Head office and explained then they said they will escalate the matter, I waited again until April then they came to collect it. I had to call every now n then again to get feedback because I told them that I don't want that Lennox couch anymore, so after waiting for exactly 6 months without couch they called me on the 14 June to tel me to come to the store and choose another couch. I went to the store and I didn't get any couch that I like, I told them to pay me back because I don't get anything that I like, after such a bad service they have audacity to say that if I don't get a couch that k like I must take anything for that money. I want nothing in that store Can I please get help. From Matshidiso