Legal action due to no service or good delivered

If I could give them a minus or zero rating, I would. I've ordered furniture from their online store 2 weeks ago and I wanted to follow up on my order (why I haven't received my items, why haven't they confirmed stock etc.), however nobody was able to assist me and even bothered to contact me following up on my emails. I even sent the line manager Tsepo (***) an email more than once, he hasn't even bothered to reply. I reverted to Facebook, filed a formal complaint all to no avail, I had to contact them once again today on my own expense.

I am extremely unhappy with their lack of service and communication, they are unprofessional and they are *****ing customers money because they don't deliver the items or service promised. After calling today, I was informed that one of the items purchased is out of stock and that is why I haven't received my furniture yet, but no one in the past two weeks could've just informed me that this simple important detail. I requested a refund, because I have absolute no intention of supporting this company ever again. They also told me a ticket was logged for my refund and it would take up to 14 days. NO! This is unacceptable, why do I have to wait to get my money back where their wasn't a service or goods delivered? That is *****ing, unprofessional and unacceptable.

I want someone to sort out this mess today or I will take legal action regarding this matter. I have had it with your company's incompetence, rude attitude towards paying customers and lack of service.