Leather Sofas
<p>I purchased leather sofas in 2014 Nov and they were only delivered in 2015 around early March if not mistaken, After 6 months of use they started getting dark on the armrest and sitting area , I used the Leather Care and Protection Kit I was urged to buy for I wanted the best out of the sofas I was purchasing however the darkness got worse and ultimately I contacted the store Wonderpark about this and presented them with pictures of the sofas..They picked them up after weeks and I had to wait for over 3 months without sofas with no feedback or updated on what was their progress,Finally my sofas were delivered not Around mid April and dark marks were still there nothing done to get rid of them,I asked why and the answer was they only took them for creases that were on the cushions,I refused to accept them as they were and send delivery guys back,Instantly lodged a complain with the Manager who told me it was the nature of the leather to absorb moisture and become dark..something I was never told when I purchased this 40k 2pc leather suite.nonetheless the discolouration was so overt and conspicuous and unsightly no beauty in it as they insinuate,I protested and spokdn to the Regional Manager who wasn't helpful and simply not keen yo help apart from suggesting they retan the leather for me at my cost which I refuted too for I still pay my instalments without fail for this sofas..He said he was still waiting for quotation from the dealer..took over 2 months and last week Thurs 2/6 he send a Whatsapp stating he will call next day to discuss quotation..A call that never came, On Sat I sent him a message saying I was still waiting for the call he never responded,Tues 7/4 I called him and he said the dealer cannot retan the leather because they say it was oily etc..exactly my point for returning this sofas the leather I'd just soaked and dark...He insisted they will be returning the sofas as they are for there is nothing they can do..Awaiting a Customer Relations Officer who will certainly tell me the same story..I need a way forward and closure to this..I am still left with around 20k on this purchase, Been tested and taken for granted by this shop..I shall simply stop my payments and take it from there.</p>
Thank you for bringing your complaint to our attention.
We have investigated the matter and found the following. Your item was collected for inspection, and it was found that there is no fault on your suite, it is the characteristics of the leather product due to usage.
Our customer service agent will be in contact with you to schedule the return of your suite.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
We have investigated the matter and found the following. Your item was collected for inspection, and it was found that there is no fault on your suite, it is the characteristics of the leather product due to usage.
Our customer service agent will be in contact with you to schedule the return of your suite.
Kind regards
Rochester management
