AV
Ananda V

1 reviews | Active since Nov 2013

03 Nov 2015, 14:25

Late delivery of furniture

I ordered a desk and bench from Rochester Brooklyn the first week of September 2015 from Ferdinand. I paid immediately with my credit card and the correct stock and colours were ordered. I asked them to deliver on 9 September 2015. On 9 September they delivered the wrong colour bench, but I wasn't home to check during the day. I phoned Ferdinand first thing on 10 September to tell him the wrong colour was delivered and he promised to sort it out. I phoned them a couple of times after this to chase up and they ordered the correct colour on 22 September. I phoned Ferdinand two weeks ago and were told it would be delivered before 23 October 2015.<br> <br> I phoned the store today and Ferdinand was off sick and it's now been 6 weeks since the correct colour was ordered, but I still haven't received the correct bench. This is unacceptable.

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply03 Nov 2015, 14:51
Official
Hello ananda007,

Thank you for the purchase made with Rochester.

The branch manager of the Brooklyn showroom will be in contact with you shortly in order to assist on your complaint.

We apologise for the inconvenience caused.

Kind regards
Rochester management