Lack of service, refusal to refund and chaotic administration

I purchased furniture at Rochester Centurion in January 2017 through McCarthy who left the shop a few months later with no one bothering to notify us of such. I then made co-payments until I enquired on the outstanding balance and was informed by Marshall that one of the items was no longer in stock. We then decided to replace the item and was informed that they will create a new order for ease of reference, little did we know that it will be the beginning of our worst nightmare. A week later I called to check if the order was ready for final payment and delivery only to be told that Marshall also left the shop and Ishmael will take over our order. He then told us that the funds I paid were not on the system and all of the orders were declined. Today, after two months of hell and no one being able to allocate the funds, I am still awaiting a refund, which I am still being told that they can see the money on the system but they can't allocate it as I had too many orders.

I find it ridiculous that a refund can be such a hassle to finalise as they could easily allocate it to a new order as I do not want anything to do with Rochester ever, they are the worst service provider anyone could ever deal with.

All I want is my money back and nothing else. I have had enough of this and would like to be refunded what is due to me.