Item not as specified at sale

I purchased a Lazy Boy recliner for my husband for his birthday. As he is tall, I had a specific requirement regarding the height of the seat back. Another (tall) customer in the store kindly tried all the chairs for me until he found one the right height. I didn't like the styling, but Lee said there were 2 others on the system with the same spec, and I ordered one of those. The seat back is far too short. The chair was delivered late Friday 7/8, and I called Lee on Saturday 8/8. He asked for a photograph, which I sent. On 12/8, he said he was still waiting for the specs from the factory - the same ones he looked up on the computer when he told me the chair was the same height as the one in the shop.<br> I emailed him again on 17/8 to reiterate my complaint, and informed him I was escalating the matter. I lodged a complaint via Rochester's website, as there are no contact numbers. I haven't even had an acknowledgement.<br> I am not happy: either Lee **** to me, or I have a non-spec chair. Neither is acceptable. I want a refund, or a chair of the spec I was promised ie one with a seat back high enough to support a tall person.