It's not just furniture it's a lack of Rochester

I am fed-up with the service I received from Rochester the last couple of weeks. 3 Deliveries have been made to my house with the EXACT mistake been made every single time. The colour of the goods does not match, yet I get promised I will receive the correct goods as soon as stock arrives....BULL ****. my TV cabinet also arrived without the centre pieces, yet this was not delivered with the last 3 FAILED deliveries. To top it all off I could not get through to Rochester Atterbury today for more that 45 mins ( phones just rang????). I eventually got hold of the bloke me and my wife dealt from the fist ***** up, Andries and was promised some one higher up in the chain would contact me, it is now almost two hours later and i'm still waiting for that call. Get your act together Rochester! Outlets like you are quick to demand payment, yet we as consumer have to sit back and wait for some *********** ***** to call me back and make excuses. Get me the correct furniture I ordered or fully refund me...( it's not just furniture, it's Rochester...with a lot of lack!)