Incorrect Couch Delivery for Order #***

I am writing to express my extreme disappointment and frustration regarding the delivery of the wrong couch to my address, despite clear instructions and confirmations. On around the 9th of August I placed an order for a Floyd 3-Bed Day Time Charcoal Grey couch, which was supposed to be delivered after a specification swap from light grey due to promotional uncer*****y. However, after paying full price for the light grey couch, including delivery, I received a confirmation email indicating delivery of a Charcoal Grey Floyd couch.

Now, four to six weeks later, I am being delivered a light grey couch, contrary to the confirmation. I have tried to communicate with Collin Lesoo twice today on the 6th of September after my wrong delivery incident but her responses have been unreassuring and lacking in clarity regarding the turnaround time for the correct couch and the plan to rectify this situation.

I urge you to take immediate action to resolve this issue since I am extremely inconvenienced !! I request a prompt response detailing the steps you will take to deliver the correct couch (Charcoal Grey Floyd 3-Bed Day Time) and a revised delivery timeline. I expect a higher level of service, especially considering the premium price paid for the product.

I look forward to a swift resolution to this matter.

Sincerely, Choma Mpho