Incomplete Lounge Suit

18th Dec 2017 we pay cash for a R30,000 lounge suit. They offer to deliver on Wednesday 20th we asked for the 21st a day later. I wait at home, as understandably they can't give an exact time, I am told that the warehouse is very busy at Jet Park. Only that evening around 5pm do I get told Jet Park does not have my lounge suit. I then get told Polokwane warehouse has one and that they will deliver on Friday or Saturday. Needless to say I wait at home on Saturday and get updates that the transporter is on the way to Polokwane, nothing arrived on Saturday. I call and complain and eventually at 1800 on Sunday the 24th of December it arrives, minus the day bed. The picking slip shows 4 items and i get three. I then get rokd that i can get my lounge suit completed on the 2nd of January. In the interim I contacted Rochester on Facebook and I get told a customer service agent will contact me, one did and asked if I received my items , to which I responded , no. They then said they would investigate and get back to me, and no one from customer service did. You pay cash for an item and ask for delivery a day later than what the shop offered and now More than two weeks down the line I still don't have my lounge suit. Please be careful when purchasing from Rochester ad it seems as if they cannot do warehouse management nor do they have any form of customer service. I am now looking a a legal route to have this issue resolved as clearly management has no desire to assist a cash paying customer