*********** staff

It was on the 29th of November 2021 when I bought a queen size bed which was on sale at Rochester greenacres in Port Elizabeth ,attended to by Wade Basson one of the sales consultants,his Manager Herold Hendricks being his manager. When I went to collect at their warehouse on the 15th of december 2021.I waited for about an hour,only to be told that they made a mistake and invoiced the store instead of the warehouse so the bed was not there and I had already hired a truck for it for R600. I had to pay. I demanded that they give me something on display..they said they didnt have any, I had visitors on the day so they basically slept on the floor. They promised to deliver it for free on friday the 18th to make up for the mistake and guess what, they just called me to tell me that the warehouse is about to close they can only deliver it tomorrow which is the 18th of december and not the 17th as they promised. I tried to give them options by saying to them I will pay for the bed again while they are busy with the processes to cancel the first order etc. as long as I can get the bed on the day..They said they were working on something ..day ended nothing happened.Now after my visitors have been sleeping on the floor hoping for 2 consecutive days hoping that the bed is delivered today .I get another story .

I am absolutely dissapointed ,it didnt matter to them how I vented and expressed my dissapointment and my need of a bed that day. I tried to come up with solutions.They basically continued as normal and never took me as a priority. Trying to calm me down that I musnt shout.I paid for the bed cash and now I am thinking of cancelling it,but problem is I will get it at an expensive price if I do so. Terribly dissapointed as the service instore was fine..but there after it just spiralled out very badly.

Wade basson and the Manager Herold Hendricks,kept on saying I must give them more time for them to try to fix the matter, but I only tried to collect the bed 2 weeks after the sale..No one picked up there was a mistake up until I was at the warehouse and again I have to wait.How mucj more time was I supoosed to give them?

And Oh the address they gave me to pick up the bed could not be found on my gps and when I tried to call them the first time I wanted to pick it up the phone was not being picked up

My contact details are *** for more info