INCOMPETENCY AND LACK OF SERVICE FROM ROCHESTER

I am utterly perplexed by poor service from Rochester. Bought a couch less a year back, which broke. As per procedure I reported it at Newmarket branch on the 12 September 2020,where I bought it and they forwarded an email to Rochester Repair department. Till today no respond from the repair department. Not mention their customer service line is forever engaged. Now I am stuck with a broken couch. I don’t see myself or anyone I know doing business with Rochester . ROCHESTER I NEED MY COUCH FIXES ASAP OR MY MONEY BACK!!!