If I could give a tenth of a star I would

I had a nasty experience trying to get a refund at Rochester. After realising that the couch I wanted to buy is too big for my space, I asked for a refund. The lady at Menlyn that had sold it to me wasn't thrilled that she's losing out on commission so she started giving me attitude. First they made unreasonable demands for documentation which I provided then they told me to wait to weeks. When the 2 weeks ended, they called asking for my bank statement to prove that I had paid from that account despite them having a slip which confirms that as well as a copy of the card I used. I went back to the store to try and understand what it is they needed exactly and he gentleman I spoke to just dismissed me and started walking away before I finished talking to him. After this experienceI have cancelled Rochester from the list of shops I would consider when buying anything, however cheap they might be.