I wish I never bought my headbard from Rochester-still no delivery

I bought a headboard in one of the Pretoria Stores on a Saturday. I was told delivery would take place on the following Wednesday. On Wednesday morning a disgruntled delivery man called me asking where exactly my area is as it did not sound fami**** to him. I explained to him where it is, he only responded by saying it sounds like it's not in his delivery route....that was that. Come Wednesday afternoon I called the delivery man and all he said was unfortunately he cannot come as my address is out of his route but did not explain what then the alternative would be. I have called customer care to ask about my headboard,all Í've received is a casenumber. I followed up on my case and was told that there is no response as yet on my case. I am cery very frustrated, I expected much much better from Rochester!! I don't know where my headboard is, the Pretoria store lady that sold is to me is trying her best to assist me but she too does not seem to get anything conclusive. It has now been over a week and I still don't know what is going on with my purchase. Service has been disgusting!