I want my money back Solly!

My recent experience with this company was nothing short of a nightmare. I purchased a Nordic Bed, 2 Pedestals, a mattress, and a Nordic cupboard totaling R20 000 on April 18th, 2023. However, when the delivery arrived, they brought a broken bed from their warehouse and had to reschedule the delivery. On the next scheduled delivery, crucial *****s and parts were missing, and the delivery men were completely unprepared with no spare parts. This caused another rescheduling of the bed delivery.

When the mattress and pedestal were finally delivered, I visited the New Market store to speak with the manager, Solly, and requested a refund due to the incredibly unprofessional customer service and lack of responsibility. Solly begged me not to refund my money, promising a 7-10 day refund period. However, it has been nearly three weeks since the refund was promised, and I have yet to receive any of my money back.

To make matters worse, I had to take time off work to ensure that someone was present for the deliveries, and I had to visit the store twice to speak with Solly, who was incredibly uninterested in my concerns. To top it off, Solly was openly flirting with female customers while being entirely dismissive of my issues.

Overall, I cannot stress enough how much I would not recommend this company to anyone. They wasted my time, money, and patience, and I am still waiting for them to collect their substandard goods and refund my hard-earned money.