I want my money back

I bought a couch but it won't fit in the apartment door. i asked them to assist me and a few suggestions were made one being that the factory can disassemble the couch and reassemble it inside the apartment. After two weeks of constantly calling them regarding this issue they sent the delivery guys again with the couch, it wasn't dissembled and still wouldn't fit through the door. They had promised to send a guy from the store along with the delivery guys but they didn't. They are also forcing me to take a couch that I clearly have no use for because it won't fit in the apartment and refuse to give me my money back. Both the store manager Vincent cloete and his sales man Ferdinand kudzayi haven't been helpful. Ferdinand was instead more concerned bout whether I would go out for lunch with him instead of helping me! I am never buying from Rochester and I expect a full refund! I have never received such bad customer service and been disregarded this way! I spent over 10000.00