KM
Kholeka M
1 reviews | Active since Mar 2010
06 Jan 2016, 13:31
I want MY MONEY!!!
I placed an order on the 24th October 2015. By 17th December 2015, it had still not been delivered. I requested a refund on the same day, and was assured that it would be done. Fast forward over 2 months later I've received no goods,and I'm yet to receive my refund. The regional manager, Nick Behr, and his store manager have been giving me the run around, sending me from pillar to post since. After weeks of being **** to, on Monday he said my refund would be processed. I requested for proof of payment once the payment had been done. Till today, I've received no money, and no proof of payment. Just empty promises and apologies, which I don't need.I want my money in my bank account today!
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Rochester Home Decor's replyOfficial
06 Jan 2016, 14:42Hello Kholeka77,
Thank you for bringing your complaint to our attention.
Refund has been processed for payment, depending on your financial service provider it can take up to 72 hours. The regional manager for the Woodmead branch is currently attending to your complaint and sourcing the proof of payment.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
Refund has been processed for payment, depending on your financial service provider it can take up to 72 hours. The regional manager for the Woodmead branch is currently attending to your complaint and sourcing the proof of payment.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Rochester Home Decor's reply06 Jan 2016, 14:42
Official
Hello Kholeka77,
Thank you for bringing your complaint to our attention.
Refund has been processed for payment, depending on your financial service provider it can take up to 72 hours. The regional manager for the Woodmead branch is currently attending to your complaint and sourcing the proof of payment.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
Refund has been processed for payment, depending on your financial service provider it can take up to 72 hours. The regional manager for the Woodmead branch is currently attending to your complaint and sourcing the proof of payment.
We apologise for the inconvenience caused.
Kind regards
Rochester management