I WANT MY MONEY!!!!

I purchased a couch from Rochester, but they failed to deliver what was advertised. Despite giving them a second chance, the issue persisted. I've been waiting over 3 weeks for them to collect the couch, and their response time has been slow. I've requested a refund and provided proof of bank account details, but they keep asking me to resubmit the information. I'm frustrated with the lack of communication and being passed around. I want a full refund and expect better customer service. It's unacceptable that they're selling products without adequate management oversight. I WANT MY MONEY!!!!!!!!