HORROR SERVICE ROCHESTER GROUP

I am totally horrified with the service I received from Rochester customer care line. I called them out of frustration and helplessness regarding the microwave oven we bought online 3 weeks ago , which was delivered already damaged from their warehouse. We are now stuck with the damaged item as Rochester is not prepared to accept the item through their stores , nor refund the money , their excuse is that they do not sell appliances in store rather on line , therefore not the store’s problem. I think I know why appliances are sold online. So’ they can sell s****s to innocent customers , thereafter you are on your own. [******]!!!

Lastlly I want to comment regarding the terrible telephone service I received from Tshepang Kgethisi and her so called team leader Louisa Baloyi is beyond Appalling. I was constantly interrupted, agents raising their voices me as the customer , telephone call being placed on mute for almost 15 minutes on a dead line , not knowing if the agent(s)is still there or what?

Luckily I called from another line requesting to know why is my call on mute with this agent Tshepang Kgethisi with no response whatsever , maybe she was hoping I will abandon the call , then call again speak to someone else again until I get tired. That’s how horrible the interaction was! Never in my life had I experienced such absurd, pathetic service from a so called Customer Care Centre. There is NOTHING , NOTHING AT ALL!!! That says caring - ABSOLUTELY NOTHING!!!

But nonetheless the ******* will escalated to the office of the ombudsman including The Consumer Protection Office. PLEASE BE WARNED OF THIS ESTABLISHMENT BEFORE MAKING “ANY” PURCHASES!!!!!