Horror and threats from Rochester

I would like to share with the unsuspecting public the horrid experience i had with Rochester Umhlanga branch., followed by verbal threats. On Black Friday i phoned the branch and inquired about a lounge suite which i was interested in, ther saleslady siad i would recieve 10% off the price, at which point i had agreed to make the purchase, awaiting the invoice from them. after repeatedly calling them back for the invoice, eventually the sales lady said she cant sell the lounge suite at less 10%, at which point i escalated to the Regional manager, i eventually got it at less 10%. Then came the horror of delivery. 3 days later i received a lounge set (leather), which was damaged, i was surprised that Genuine Leather could sustain that type of damage, so i requested a new delivery. From this point the Store (umhlanga) refused to take accountability for the delivery, insisting that i deal with the warehouse, my argument being i didnt buy the set from the warehouse. i had to once again call in the Regional manager to address the situation and she resolved with the warehouse for delivery on 2/12. On 2/12 the driver called me at 07h00 he indicated my delivery would take place before 9am, i indicated to him to please keep to the timeframe as i had planned an event for later with my kids. Come 9am, no delivery, i called the driver he said he cant deliver i must wait for 12h00. Come 12h00 no delivery i went back to the Regional Manager. To note is that at no point did i see that the RM had taken ownership and acoountability of a situation which she could see was quickly escalating out of control. She called and promised delivery by 2pm. Come 2 pm still no delivery by now i had cancelled with my kids with zero remorse from Rochester. The RM was now ignoring my calls and messages, clearly she was incapable of handling the situation, so she left me out in the cold to deal with it Myself. At around 3 pm i got a call from the warehouse dispatcher, an extremely rude male ( i cannot say genleman) as he went to the extent of threatening me with my phone on speaker and my kids listening to the convesation. He mentioned that he knew where i lived and was coming to sort me out. he also refused to make delivery and laughed about it. the GM continued ignoring my calls, at which point i cancelled the sale, no remorse from the GM, she had encouraged the cancellation earlier. On Monday i went to Furniture Vibe who gave me the most respectable and friendliest service, my goods were delivered 2 days later, they even waived the delivery cost for me. My advice, dont deal with Rochester, you will end up having horror and threats - nobody wants that!