Horrific service!!!

Horrific service. Ordered a table online and it was delivered to our house. The box was soaking wet and torn from the rain because it was not covered on the truck it was delivered by. The table is damaged and I wanted to exchange it for one that is not damaged. Went in-store at Ferndale on Republic to ask how we go about doing this. We received the worst customer service we have ever experienced. The manager did not bother greeting us. We asked what we should do and his response was "Do it online". His attitude towards us was appalling and he was not helpful whatsoever. Once we eventually figured out how to log a complaint on their website, we receive a message to say "Our systems are currently down, our technical team is working to resolve the issue. Thanks for contacting us, have a nice day further." Due to the horrific experience we want our money back instead of an exchange and will rather buy a table from a different company if this is how they treat their customers.