Horrific Customer Service, *********** Staff, *****!!!!!!!!!!!!!!!!!!

<p>Myself and my boyfriend went to rochester in the new springs mall to apply to buy some couches, this was already on the 17th of March 2017, we filled in all the paper work and paid both our deposit and delivery fee and were told all is in order and our couches would be delivered in a weeks time, a week went past and we had no notification of when our couches were coming so i phoned to see what the hold up was, i was then told that the paper work was incorrect(after we were told the first time everything was in order) we were not even notified of this and if i didnt phone i would of never known, so we went back and filled in other paper work and were told this time everything is in order and we could expect delivery in a weeks time, so we waited and waited and once again NO DELIVERY!! so i phoned again and to my surprise i was told that the paper work was incorrect for the THIRD TIME!!! and had to then fill in another set of papers and was then reassured that THIS TIME all would be in order (during all this time we had complained and they said it would be resolved but nothing ever happened)so yesterday i got a phone call saying that my couches were going to be delivered just after three (please note that i am a receptionist and only finish work at four and had to ask special permission to leave early and had to find someone that was not busy to sit for me) i got home and waited and waited, i tried to phone for an hour and a half and could not get through at all, eventually someone answered and i had asked to speak to the manager and the manager said that the warehouse has to arrange delivery and contact me not someone from the store, SO NOW WE ARE INTO THE THIRD WEEK PLUS HAVING TO LEAVE WORK EARLY TO HAVE NO COUCHES DELIVERED WHAT SO EVER!!!!!!!!!!!!!!! The manager then proceeds to tell me that now i will have to wait two months for my couches because they are loading a NEW SYSTEM and that the man that was helping me has been sent for a displinary hearing because this has happened not just to me but to other people, now what i want to know is how can the manager pass blame when he had already know what was going on and did nothing to fix it and because of this i will never support this company again and i will make sure that nether do my friends and family and if anyone asks about your company i will tell them that they are absolutely **** and *****, now looking on hello peter it seems that all your stores are absolute S@&t and head office has choosen to do absolutely nothing about it, so much for good customer service. so thanks to you i will be sitting on the floor for two months waiting for my couches to finally come.</p>