Horrible service from Rochester

I cannot believe that after 6 months of logging a call about our faulty couch, we still haven’t received any communication from this company. We bought a couch in March and was delivered. We reported defects on it in Centurion The Reeds but was told 2 months later to report it where we bought it which is Woodmead. We reported again in May due to lockdown and the couch was only collected in August. Since collection no contact was made with us. After numerous calls to the branch, head office, customer service and even the warehouse no one is able to tell us what is happening with our couch. We are sick and tired of the service we received and just want our money back.