1 reviews | Active since Nov 2016
Horrible service at Rochester Mall at Reds
<p>I bought coffee table and a plasma stand at Rochester mall at Reds on the 24th of February 2017 and the two items were delivered on the 25th of Feb at around 11h00.The Plasma was damaged and I had to return it and immediately informed Angie and Precious at Mall at Reds about the matter and I strongly highlighted how disappointed I was and insisted on having the problem fixed the same day. An hour later the arrogant Angie called me to tell me how hard she trying to get me another stand and she will be spending money on doing another delivery but she can only give me a demo. She further mentioned that the damaged stand was the only one left so taking a demo is the only option. Nobody in their right mind will take a demo at a full price of which I refused to take a demo at a full price. The amount I paid was for a brand new item so I can only take a demo if discounted.</p> <p>I have mentioned to Angie that if I do not get a delivery today I will have to get refund for the stand and she said to me I might as well bring back the coffee table. Not sure why she brought the coffee table into this as I have not complained about the table.</p> <p>I will suggest you give me the demo at a discounted price or bring me a new stand as I paid for a new one. I do not have time to run around and look for another stand so I will suggest you give me the stand I paid you for of which the agreed delivery date was the 25th of Feb 2017.</p> <p> </p>
No call received from the store till I called at 13h20 onthe 26th of Feb 2017 I was advised that the regional manager does not work on sunday and they tried to call her on the cellphone but she is not answering, so I must wait till Monday Morning.Why open the store on Sunday if you are not in position to deal with customers's queries. This Rochester thing is a bad joke.....
No call received from the store till I called at 13h20 onthe 26th of Feb 2017 I was advised that the regional manager does not work on sunday and they tried to call her on the cellphone but she is not answering, so I must wait till Monday Morning.Why open the store on Sunday if you are not in position to deal with customers's queries. This Rochester thing is a bad joke.....
Thank you for bringing this to our attention.
Our Regional Vincent Cloete will be in contact with you this morning with regards to your complaint.
We apologise for the inconvenience caused.
Kind Regards
Rochester Management
Thank you for bringing this to our attention.
Our Regional Vincent Cloete will be in contact with you this morning with regards to your complaint.
We apologise for the inconvenience caused.
Kind Regards
Rochester Management
I did not receive a call from Vincent as promised. Godfrey from Mall at reds delivered the display unit and promised to refund me a R1000 discount.I have been waiting.Every time I call them I get told it will be paid tomorrow.I last spoke to Precious onthe 08th who advised that it will be paid onthe 9th and it did not happen.I sent her an email today and her response was we are still busy processing your refund.Rochester is a bad lousy and horrible joke.Can someone call me and tell when is the issue getting sorted.
I did not receive a call from Vincent as promised. Godfrey from Mall at reds delivered the display unit and promised to refund me a R1000 discount.I have been waiting.Every time I call them I get told it will be paid tomorrow.I last spoke to Precious onthe 08th who advised that it will be paid onthe 9th and it did not happen.I sent her an email today and her response was we are still busy processing your refund.Rochester is a bad lousy and horrible joke.Can someone call me and tell when is the issue getting sorted.
I did not receive a call from Vincent as promised. Godfrey from Mall at reds delivered the display unit and promised to refund me a R1000 discount.I have been waiting.Every time I call them I get told it will be paid tomorrow.I last spoke to Precious onthe 08th who advised that it will be paid onthe 9th and it did not happen.I sent her an email today and her response was we are still busy processing your refund.Rochester is a bad lousy and horrible joke.Can someone call me and tell me when is the issue getting sorted.
I did not receive a call from Vincent as promised. Godfrey from Mall at reds delivered the display unit and promised to refund me a R1000 discount.I have been waiting.Every time I call them I get told it will be paid tomorrow.I last spoke to Precious onthe 08th who advised that it will be paid onthe 9th and it did not happen.I sent her an email today and her response was we are still busy processing your refund.Rochester is a bad lousy and horrible joke.Can someone call me and tell me when is the issue getting sorted.