Horrible service

<p>I bought a bed from Rochester Home and Decor on the 17th March 2016. I was told I can come and collect my bed the following week on Thursday. My reply was I work Weekdays so I'll come through on the Saturday instead. I was told that I will be contacted when the bed arrived. I didn't get any contact from them I then followed and and I was told my bed was faulty and a new one was being manufactured for me. I waited to hear from them concerning the progress of the bed and nothing was communicated to me. I followed up timeously and each time an excuse was given. I then got a job in Polokwane which I was to start on the 1st of August 2016 so I asked for it to be delivered there (this was beginning of July 2016) and they agreed a week later I called to ask if the bed was at Polokwane already I was now told that my bed was delivered but on arrival it was dirty or something. I was told it will be in Polokwane on the last week of July, when I called on Friday the 15th July I was told that they will deliver it by the 30th, Throughout that week I didn't get any communication I called on Thursday the 28 th and I was again promised delivery and I was told they'll contact me on Friday to finalise everything. I didn't hear from all weekend till I followed up on Monday the 1St August, upon calling I was told that I wasn't contacted because their system crushed and as a result my details were lost but I was reassured that they will call me on Tuesday to make delivery arrangements, Tuesday came and passed without any contact. I called again on Wednesday morning and spoke to the manager and she assured me that they will sort it out and give a written warning to the agent who was dealing with my bed. I then got a call Wednesday afternoon telling me that delivery to the Polokwane shop will be on Friday and they apologised for the inconvenience caused and I was promised delivery for Friday or communication of how far they were. I did ask for my bed to be delivered latest Friday or my refund paid out. I got a call today informing me that the bed will be delivered to the Rochester in Polokwane and promised that I will get a call later on for my delivery address. At about 16;30 I called asking if they are delivering or not and I was told that the agent or sales man working on my bed delivery had left for the day and he will get my massage in the Morning tomorrow Saturday the 6th August 2016 . I've been sleeping on the floor in this winter season simply because Rochester is not ready to give me my bed or refund my money. I am very unhappy with the level of service I received from Rochester Wonderpark Mall and I have lost my patience with them, it's been five months and I still don't have my bed. I spoke to Lucky (the main sales man on my bed) I also spoke to Andries and the manager whose name I can't recall and a different lady this afternoon with all four people failing to assist me with a bed I have paid for five months ago.</p>