HORRIBLE CUSTOMER SERVICE!!!!

I did on online layby and paid on 1st May 2020 however the layby was never confirmed. I then decided to buy the item instore and they promised to help me get the refund after my purchase. To date no one from Rochester has contacted me and I have not received my refund. To potential customers who are thinking of making an online purchase, please don't or else you will never see your hard earned money.