Horrible customer care

I bought a Kent plasma unit and delivery was organized for today 02/11/2024 I woke up early and prepared space for my new plasma stand, disconnected tv and all devices linked to the TV. moved the old stand, Prepared path for a smooth delivery. 10:14am got a message saying I am the drivers next stop ETA 10:49 delivery ref: no. *** at 11:19 I received a call from a drunk sounding guy telling me he was supposed to deliver a plasma stand to me but he forgot it at the depot. I asked him how can you forget a delivery don't you have a checklist. I had commitments i cancelled to be at home to receive the stand. With an attitude he told me there's is nothing he can do he has other deliverys and I will get my stand Monday. I asked him who will receive the stand because I won't be here. He was unbotherd and hang up on me. 11:26am I immediately called the call center to let them know what had just happened and while I was explaining my problem the call center agent hung up on me too I was not rude I was still explaining what happened. I called back and was given reference no.*** and that someone will be in touch with me and let me know what the next step is. It's 14:54 still no call and the call center has closed. I am very angry for wasting my valuable time preparing and waiting for nothing while I could have made use of my day. I regret purchasing at Rochester I should have gone elsewhere and the customer care is very horrible. Never ignore those negative reviews they are there for a reason