Horrible and misleading service @Rochester Nelspruit (****** if you as me)

<p>We bought a couch in february 2016, which was delievered defective, the shop claimed they will swap it for a new one the next day, which the did not, about 2 weeks later we called them to collect the couch and this wasnot smooth at all anyway after the couch was collect we requested a refund, which the shop agreed to, on the 1st of april they processed our request to cancel and we waited for thr refund to be paid, which never happened, my mother visited the shop countless times where she was told the cancelation is processed and there is no issues she wil get the money in no time, after month of waiting, I took it upon myself to call rochester, pushing the matter forward, firstly they are reluctant to give out the numbers to the head office but after serveral talks which the manage (David) he assured me on friday (5 august 2016) that all is done and the money has been paid, on monday i followed up as no cleared payment had arrived, he again said it has been paid, i requested proof of payment from him and he took down my email but till today nothing was sent or paid, today the shop calls me asking for the receipt of the couch which they "Collected", "Cancelled" and filled a "refund" for and yet still not payment was made.</p> <p> </p> <p>Rochester Nelspruit (the grove) has the most horrible customer service, and they will basically ***** your money and, make interst from it. it is unheard of that a refund can take 6 months while the shop has the couch, the money and all required documents.</p>